How to Schedule Your Spray tan
We are so excited that you're interested in scheduling your next sunless appointment with us at Bombshell Glo Co. Read on for more info about how you can do just that!
Shipping & Returns
Return & Refund Policy
Change of Mind
We believe in our products, therefore, want you to have the best possible experience. We offer a 14-day guarantee (excluding the shipping fee). If you’re not happy with our products, we will be happy to extend a 100% money back guarantee for the items purchased. We will process your refund after we receive the returned products, provided they are returned within 14 days of receiving them, and are in new, unused condition. For products that have been used, store credit will be applied once product has been received by our receiving department. Please see “How to Return Products” section for return instructions. For any products that are not damaged, you will be responsible for the cost of shipping the return, and we encourage you to use a trackable service as any lost returns cannot be reimbursed.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of when you received the products. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. This may be done by emailing Guest Services.
Missing Items
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our Customer Experience Specialist so we can organize replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Other Issues
If you encounter any other issue with or reaction to our product, please provide details, and we will be in touch as soon as possible.
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How to Return Products
If you need to return products in accordance with this Policy, please contact our Guest Services to find out how to send damaged products back us.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
There are a few ways you may schedule your service.
Call or text us: 319.987.4052* **texting is our preferred method of communication. Please allow for 24-48 business hours for a response.
Booking online is a huge convienience for you, but here are a few things you should know when you do that:
- When scheduling online, it is a REQUEST for the time slot. You will get 2 notifcations - one that you've requested a tome slot and one that CONFIRMS your appointment. If there is a discrepency in something, we will contact you directly.
- We require a credit/debit card on file. This care will NOT be charged unless there is a violation of our late cancellation/no show policy.
DM us on one of our social media pages: FACEBOOK | INSTAGRAM
*please be sure to leave a message when calling | allow 24 business hours for a response | messages recieved on Fridays, Saturdays or Sundays will be returned on Monday.
AFTER HOURS APPOINTMENTS
While our business hours are based on appointments only, we do have certain business hours we maintain. If you need an appointmet outside of our normal business hours, we are happy to provide AFTER HOURS APPOINTMENTS. These appointments require a $25 non refundable booking fee collected at the time of booking (per person), in addition to your normal service fee at the time of your appointment. These are available IF our calendar allows and are typically considered late night or weekend appointment requests. Afters Hours Appointments require booking directly with us. To request an After Hours Appointment, text us at: 319-987-4052.
